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ITSM Processes

ITIL 4: the new service management bible?
By Bas Blanken on February 28, 2019

Last week saw the publication of the first part of ITIL 4: ITIL Foundation. In this blog I'll answer all your burning questions about ITIL 4. Such as: What’s new in ITIL 4? And does the...

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ITSM Processes

ITIL 4 is coming. What is it, and is it still relevant?
By Niek Steenhuis on November 1, 2018

At the start of next year, ITIL 4 will be launched. But what does that mean? What will change? And is ITIL still relevant or not? We asked Bas Blanken, service management consultant &...

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ITSM Processes

How will AI and Machine learning change service management?
By Geoffrey Simpson on September 6, 2018

Artificial Intelligence – AI – is a popular topic at service management events. It’s exciting and full of promise for a brighter future. But what are the advantages of AI? How will AI...

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ITSM Processes

5 ideas for a better Problem Management process (step-by-step)
By Hannah Price on July 26, 2018

A good, proactive Problem Management process is a crucial way to minimize the impact of disruptions whilst increasing satisfaction and trust, of your customers when incidents occur....

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ITSM Processes

Why choosing Help Desk Software is a struggle
By Marcel van Loon on June 14, 2018

Help desk software as solution Good help desk software will help streamline your day-to-day help desk operations. Often, it will include a ticketing system for your IT, FM or HR...

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ITSM Processes

Save costs on your supplier contracts? Do these 3 things
By Yannick van Welzen on March 8, 2018

I recently visited the IT department of an educational institution to advise them about their contract management. Three months later they’d saved one million euros for the coming two...

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ITSM Processes

Creating an onboarding workflow in 2 hours
By Nienke Best on February 22, 2018

Are you looking to improve your onboarding process? In this post, I’ll explain how to work together to set up an onboarding workflow in just two hours.

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ITSM Processes

How to better include your end-users in Change Management processes
By William Bolton on February 15, 2018

Change processes sometimes get a bit too overly complicated. And what tends to happen when you get too into the processes is you forget to involve your stakeholders enough. So what can...

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ITSM Processes

A best practice onboarding process for Service Management
By Martijn Poll on January 4, 2018

You have some new starters coming in and you want to improve your onboarding process. But you don’t know where to start. Well, the first step is quite easy: go have a coffee with...

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ITSM Processes

Why IT needs to drive digital transformation
By Robbert Petterson on November 8, 2017

Research shows that organizations with IT focus are 20% more profitable than competitors. So there is evidence that IT should be more involved in strategic descisions, but the department...

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