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ITSM Processes

Top tips for improving your IT service desk
By Vawns Murphy on September 15, 2016

One of the things I got asked about most as a consultant was around ensuring that ITSM projects delivered real, tangible benefits to the rest of the business. Sometimes value can take...

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ITSM Processes

Outsourcing your IT support services
By Elisette Daams on August 25, 2016

More and more organizations are outsourcing their services. This is routine for facilities organizations, but may take some getting used to for IT organizations. However, they also have...

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ITSM Processes

Producing Frequent High Quality Updates
By Petra Kooiman on July 28, 2016

Since fall 2015 we have been updating SaaS environments regularly, providing small improvements in every update. These regular updates contain features and bug fixes we want to deliver...

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ITSM Processes

TOPdesk's Four Flavors of Continuous Deployment
By Jeroen Boks on July 26, 2016

Recently I’ve explained how we are adopting the concepts of continuous deployment at TOPdesk. We do this to be able to deliver new solutions faster and at the same time lower the impact...

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ITSM Processes

From Compact Disk to Continuous Deployment
By Jeroen Boks on July 20, 2016

Dating back to the years that software was shipped on CDs, many companies still deliver updates in a yearly or half-yearly release cycles. In a rapidly changing world, we want to be able...

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