Launching a new application is always a celebration for the project team. But the success of the application is partly determined after the implementation. During this follow-up, the...
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Launching a new application is always a celebration for the project team. But the success of the application is partly determined after the implementation. During this follow-up, the...
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We’ve all been there: something goes wrong and you need the service desk to solve the problem. Many service desks still face challenges when trying to give customers the best possible...
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Choosing a new service management tool can be a difficult task. There are many (internal) stakeholders, lots of requirements from all of them - and often there are as many different...
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“Outsourcing services can save costs” is a well-known argument, but is it true? There can still be a lot of hidden costs and you might introduce new challenges for your organization....
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One of the things I got asked about most as a consultant was around ensuring that ITSM projects delivered real, tangible benefits to the rest of the business. Sometimes value can take...
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More and more organizations are outsourcing their services. This is routine for facilities organizations, but may take some getting used to for IT organizations. However, they also have...
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Since fall 2015 we have been updating SaaS environments regularly, providing small improvements in every update. These regular updates contain features and bug fixes we want to deliver...
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Recently I’ve explained how we are adopting the concepts of continuous deployment at TOPdesk. We do this to be able to deliver new solutions faster and at the same time lower the impact...
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Dating back to the years that software was shipped on CDs, many companies still deliver updates in a yearly or half-yearly release cycles. In a rapidly changing world, we want to be able...
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