Artificial Intelligence

From (chat)bots to predictive analytics, intelligent triggers, and AI assistants like Amelia – Artificial Intelligence (AI) is here to stay. By leveraging AI, service desk employees can spend their time doing what they do best: using their expertise where it’s actually needed.

What can chatbots do for your servicedesk

What can chatbots do for your service desk?

Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.

...

Read more

Artificial Intelligence in service management 101

AI is quite the buzzword, but what will it actually do for your services? Is it that great, or is it a hype that will fizzle out as quickly as it came up?

...

Read more
Practical use of AI in ITSM

The impact of AI on your service desk

AI is becoming important in the service industry. Is AI influencing the role of service desk employees? We asked the makers of ‘digital colleague’ Amelia.

...

Read more
Digital workforce at work

How AI makes service desk customers more self-sufficient

How self-sufficient are your service desk customers? In this blog post, we explain 3 ways in which AI can help make your customers more self-sufficient.

...

Read more
Augmented Intelligence

Augmented Intelligence for a smarter service desk

Augmented Intelligence is part of Artificial Intelligence. Augmented Intelligence focuses on software that thinks along with people and can take over small repetitive tasks. Are you worried that AI will take over the world? No need. AI is there to help you.

...

Read more
Change management process

How will AI and Machine learning change service management?

Artificial Intelligence – AI – is a popular topic at service management events. It’s exciting and full of promise for a brighter future. But what are the advantages of AI? How will AI help you improve your service management? Geoffrey Simpson, expert and Product Owner at TOPdesk answers these questions.

...

Read more

You might also be interested in

Practical use of VeriSM

4 customer satisfaction KPIs for your service desk

Your service desk is customer-oriented, but your KPI is the number of processed calls. Sounds familiar? Here’s 4 customer satisfaction KPIs to track.

...

Read more
SysAdmin superheroes

System administrators: the #SUPERHEROES of your organization

What’s your sysadmin superpower? Do you solve every problem, are you the protector, the geek or a legend? Test it with our system administrator quiz!

...

Read more
The customer journey

10 steps to map a customer journey for your service desk

Improve your customer experience by mapping out customer journeys to give you an idea of how your customer percieves your service delivery.

...

Read more