Artificial Intelligence

Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.

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AI is quite the buzzword, but what will it actually do for your services? Is it that great, or is it a hype that will fizzle out as quickly as it came up?

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AI is becoming important in the service industry. Is AI influencing the role of service desk employees? We asked the makers of ‘digital colleague’ Amelia.

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How self-sufficient are your service desk customers? In this blog post, we explain 3 ways in which AI can help make your customers more self-sufficient.

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Augmented Intelligence is part of Artificial Intelligence. Augmented Intelligence focuses on software that thinks along with people and can take over small repetitive tasks. Are you worried that AI will take over the world? No need. AI is there to help you.

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Artificial Intelligence – AI – is a popular topic at service management events. It’s exciting and full of promise for a brighter future. But what are the advantages of AI? How will AI help you improve your service management? Geoffrey Simpson, expert and Product Owner at TOPdesk answers these questions.

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