Change requests are commonplace at every IT service desk. Whether the change is complex or simple, you need to have a process in place to help control risk and keep disruptions to your services to a minimum. This is where Change Management comes in. It helps your organization request, prioritize, authorize, approve, schedule, and implement changes.
Using forms in your self-service portal: 4 best practices
Can you improve the forms you use and make them more customer-centric? Find out how to improve your self-service portal with these best practices.
4 questions for starting a Change Management process
Change Management is still arguably the ITIL-process that causes most people on a project the most problems. But these problems can easily be avoided!
5 checklist items for Best Practice Change Management
Ensure change management happens smoothly in your organisation with these tips for things that should be on your change management checklist.
You might also be interested in
Self-service – some common questions answered
Self-service is a hot topic. And no wonder: it has great benefits for IT service desks. But will self-service take away work from the IT team? What kind of work does self-service create? And how does self-service affect IT professionals’ job satisfaction and customer experience? Let’s find out.