Change requests are commonplace at every IT service desk. Whether the change is complex or simple, you need to have a process in place to help control risk and keep disruptions to your services to a minimum. This is where Change Management comes in. It helps your organization request, prioritize, authorize, approve, schedule, and implement changes.
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Can you improve the forms you use and make them more customer-centric? Find out how to improve your self-service portal with these best practices.
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4 questions for starting a Change Management process
Change Management is still arguably the ITIL-process that causes most people on a project the most problems. But these problems can easily be avoided!
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5 checklist items for Best Practice Change Management
Ensure change management happens smoothly in your organisation with these tips for things that should be on your change management checklist.
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