ITIL

ITIL is the most widely used ITSM framework that offers best practices for delivering IT services to your customers. While ITIL has its foundations in the IT world, its principles can also easily be used outside of it, within Facilities or HR departments, for example.

What happened to the ITIL service lifecycle in ITIL 4?

Spoiler alert: the ITIL service lifecycle is gone in ITIL 4. But don’t worry: it isn’t dead and you can still use it. Find out what your three options are.

Read more
ITIL service value system in practice

ITIL 4: the new service management bible?

Last week saw the publication of the first part of ITIL 4: ITIL Foundation. This long read answers all your burning questions. Such as: What’s new in ITIL 4? And does the new ITIL version help you adapt to developments such as agile and DevOps?

...

Read more
ITIL in practice: service desk employees taking calls

ITIL 4 is coming. What is it, and is it still relevant?

ITIL 4 has been launched. What will be changing? And is ITIL still relevant or not? We asked Bas Blanken, service management consultant & agile expert.

...

Read more
In at the deep end with MSP's

Better Contract Management for MSPs

You’re the new Managed Service Provider and you’ve signed the contract. Let’s put that contract in a file. But is that really the best thing to do?

...

Read more
ITIL service value system in practice

Using ITIL as a Framework and not a set of rules

With frameworks such as ITIL, there is a lot of reading of the guidelines and little actual consideration of how the organisation works. This causes problems.

...

Read more

You might also be interested in

Three people in an informal meeting

6 articles on silo-breaking with Enterprise Service Management

Delivering great service requires collaboration between various departments. Enterprise Service Management (ESM). When you adopt an ESM approach, you force yourself to look at your services from your customer’s point of view.

...

Read more
SysAdmin superheroes

System administrators: the #SUPERHEROES of your organization

What’s your sysadmin superpower? Do you solve every problem, are you the protector, the geek or a legend? Test it with our system administrator quiz!

...

Read more

What a partnership with TOPdesk looks like

At TOPdesk, we take partnerships seriously. Here’s what working with TOPdesk looks like.

...

Read more