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ITIL
ITIL is the most widely used ITSM framework that offers best practices for delivering IT services to your customers. While ITIL has its foundations in the IT world, its principles can also easily be used outside of it, within Facilities or HR departments, for example.
Why you should use ITIL as a framework – not a set of rules
ITIL is a framework, not a rigid set of rules. Find out why you should be flexible about ITIL and other frameworks.
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July 1, 2021
6 guidelines for a successful application of ITIL
ITIL is a framework and not a one-size-fits-all application. Here are some guidelines to help you use this framework according…
March 26, 2020
What happened to the ITIL service lifecycle in ITIL 4?
Spoiler alert: the ITIL service lifecycle is gone in ITIL 4. But don’t worry: it isn’t dead and you can still use it. Find out what your three options are.
February 28, 2019
ITIL 4: the new service management bible?
Last week saw the publication of the first part of ITIL 4: ITIL Foundation. This long read answers all your burning questions. Such as: What’s new in ITIL 4? And does the new ITIL version help you adapt to developments such as agile and DevOps?
November 1, 2018
ITIL 4 is coming. What is it, and is it still relevant?
ITIL 4 has been launched. What will be changing? And is ITIL still relevant or not? We asked Bas Blanken, service management consultant & agile expert.
September 21, 2017
Better Contract Management for MSPs
You’re the new Managed Service Provider and you’ve signed the contract. Let’s put that contract in a file. But is that really the best thing to do?
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May 26, 2022
What is agile? Answers to 4 frequently asked questions
Discover the answers to four frequently asked questions about agile working and find out how to bring back speed and flexibility to your IT department.
November 11, 2022
Social safety at work: why does it matter?
Social safety at work is essential to success on all levels. TOPdesk speaks with the Sexmatters foundation about why this topic is more urgent than ever.
February 10, 2022
A look at the service desk of the future
The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.