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Service Automation
What’s the next step after self-service? Service automation: delivering a service in a completely automated manner, without any interference of the service desk at all. Goodbye long wait times; hello lower costs, happier end users, and more time for innovation.
Are password resets draining your IT department?
Is your IT team spending all their time on password resets? You’re not the only ones. Automation deals with those pesky password resets for good.
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Is technology outpacing people?
Trendwatcher and futurist Richard van Hooijdonk thinks technology is changing faster than people keep up. Watch the video for his solution.
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Why the digital workforce won’t take over the service desk
A digital workforce is a collection of “software robots” that support and augment the work humans do. Robots can be faster and more efficient. But the digital workforce at the service desk won’t replace service desk staff any time soon. Here’s why.
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Eight Reasons for Continuous Deployment
The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins.
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TOPdesk’s Four Flavors of Continuous Deployment
In this post I’ll explain how we are going to keep you up to date and make sure that you will not be caught by surprise.
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From Compact Disk to Continuous Deployment
Over next year, we will improve our delivery pipeline one step at a time. This will eventually result in weekly release moments.
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How do you launch Enterprise Service Management in your organization? Reap the benefits of working together with one of our three routes to planet ESM.
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More than just a tool: how TOPdesk’s values are built into our solution
Read this blog to learn about TOPdesk’s values and how they’re built into our ITSM solution and the way we work.
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What is swarming? And how does it benefit your IT support?
What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.
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