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Service Automation
What’s the next step after self-service? Service automation: delivering a service in a completely automated manner, without any interference of the service desk at all. Goodbye long wait times; hello lower costs, happier end users, and more time for innovation.
5 IT tasks you should be automating
Automation is a major trend for IT departments. But what does automation look like in practice? Find out which 5 IT tasks you should be automating.
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July 14, 2022
Everything you need to know about ITSM automation
More and more IT departments are automating their service delivery – but what exactly is ITSM automation? Read this blog to find out.
May 5, 2022
Are password resets draining your IT department?
Is your IT team spending all their time on password resets? You’re not the only ones. Automation deals with those pesky password resets for good.
August 22, 2019
Is technology outpacing people?
Trendwatcher and futurist Richard van Hooijdonk thinks technology is changing faster than people keep up. Watch the video for his solution.
February 14, 2019
Why the digital workforce won’t take over the service desk
A digital workforce is a collection of “software robots” that support and augment the work humans do. Robots can be faster and more efficient. But the digital workforce at the service desk won’t replace service desk staff any time soon. Here’s why.
August 2, 2016
Eight Reasons for Continuous Deployment
The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins.
July 26, 2016
TOPdesk’s Four Flavors of Continuous Deployment
In this post I’ll explain how we are going to keep you up to date and make sure that you will not be caught by surprise.
July 20, 2016
From Compact Disk to Continuous Deployment
Over next year, we will improve our delivery pipeline one step at a time. This will eventually result in weekly release moments.
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December 17, 2020
Top 5 Service Management trends for 2021
Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.
November 11, 2022
Social safety at work: why does it matter?
Social safety at work is essential to success on all levels. TOPdesk speaks with the Sexmatters foundation about why this topic is more urgent than ever.
June 9, 2022
5 ways to improve your employee experience for happier customers
Data shows there’s an undeniable link between employee experience and customer experience. Find out how to keep employees engaged for happier customers in this blog.