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Service Automation
What’s the next step after self-service? Service automation: delivering a service in a completely automated manner, without any interference of the service desk at all. Goodbye long wait times; hello lower costs, happier end users, and more time for innovation.
Service Desk Automation: A Pathway to Future Success
Experts featured insightful exploration of service desk automation, making it accessible to anyone interested in ITSM. By embracing automation, businesses can enhance customer support and operational efficiency, positioning themselves for future success in the dynamic IT landscape.
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May 9, 2023
How Ferranti uses service automation to save time
In this interview Yoline Neegers, member of the Service Desk team at Ferranti, shares how her team uses service automation to reduce repetitive tasks, save time, and make work less stressful.
May 9, 2023
Everything you need to know about service automation
What is service automation? And how can your team make the most of it? This blog tells you everything you need to know about service automation.
May 9, 2023
Everything you need to know about Action Sequences
Service automation can improve customer experience, decrease service desk calls, and reduce repetitive manual tasks. This blog dives into one of the simplest ways to start automating your services in TOPdesk – Action Sequences.
August 9, 2022
5 IT tasks you should be automating
Automation is a major trend for IT departments. But what does automation look like in practice? Find out which 5 IT tasks you should be automating.
July 14, 2022
Everything you need to know about ITSM automation
More and more IT departments are automating their service delivery – but what exactly is ITSM automation? Read this blog to find out.
May 5, 2022
Are password resets draining your IT department?
Is your IT team spending all their time on password resets? You’re not the only ones. Automation deals with those pesky password resets for good.
August 22, 2019
Is technology outpacing people?
Trendwatcher and futurist Richard van Hooijdonk thinks technology is changing faster than people keep up. Watch the video for his solution.
February 14, 2019
Why the digital workforce won’t take over the service desk
A digital workforce is a collection of “software robots” that support and augment the work humans do. Robots can be faster and more efficient. But the digital workforce at the service desk won’t replace service desk staff any time soon. Here’s why.
August 2, 2016
Eight Reasons for Continuous Deployment
The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins.
July 26, 2016
TOPdesk’s Four Flavors of Continuous Deployment
In this post I’ll explain how we are going to keep you up to date and make sure that you will not be caught by surprise.
July 20, 2016
From Compact Disk to Continuous Deployment
Over next year, we will improve our delivery pipeline one step at a time. This will eventually result in weekly release moments.
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March 31, 2022
Trans Day of Visibility at TOPdesk
Read about TOPdesk’s position and our future plans for better allyship to the trans and gender nonconforming community.
October 11, 2022
What is ITSM? Everything you need to know about IT service management
If you’ve worked in IT for a while, you’ve probably heard the phrase ITSM mentioned a few times. But what does it mean? And how can ITSM benefit your organization? Here’s everything you need to know about ITSM.
June 2, 2022
What is shadow IT? Answers to 5 frequently asked questions
What is shadow IT? Read the answers to 5 frequently asked questions about shadow IT and find out how to manage shadow IT in your organization.