Will chatbots take over the service desk in 10 years? What’s the buzz about digital transformation? And what do terms like RPA and AITSM mean? Take a closer look at the trends that shape the future of service management.
3 ways to adapt your IT services to meet rising customer expectations
Customers expect more and more from your services. Use these 3 ways to adapt your IT services to keep up with rising customer expectations.Read more
January 19, 2023
Looking back at our top ITSM blogs of 2022
It’s official. 2022 has been and gone, which means it’s time for a roundup of our top ITSM blogs of the year. Here’s what you’ve been reading, learning, and talking about in the past year.
July 5, 2022
The cybersecurity risks of remote working
Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.
April 4, 2022
Why customers expect more from services and what it means for your IT department
Customer expectations of IT services are at an all-time high. And they’re only increasing. Read this blog to find out why.
February 10, 2022
A look at the service desk of the future
The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.
December 22, 2021
Top 5 ITSM market trends for 2022
Discover the top 5 ITSM market trends for 2022, from employee experience in a hybrid workplace and automation to process…
December 17, 2020
Top 5 Service Management trends for 2021
Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.
January 9, 2020
26 IT service management terms – from ABC to XLA
What do terms like RPA and SIAM mean? And how can they benefit service delivery? We collected a list of today’s most relevant IT service management terms.
December 5, 2019
The top 5 ITSM trends for 2020
How will ITSM change this year? We collected the 5 most relevant ITSM trends 2020 that will change service management.
January 3, 2019
The 5 IT service management trends for 2019
What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? 5 ITSM trends from A.I. to ESM.
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July 19, 2022
Why people will never be replaced by machines
Artificial intelligence is a hot topic. But at TOPdesk, we believe people will never be replaced by machines. Find out why.
February 24, 2022
What is swarming? And how does it benefit your IT support?
What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.
June 18, 2020
Why a single point of contact (SPOC) is important
Doug Tedder explains why having a single point of contact (SPOC) is so important for ESM. Discover which 7 steps to take towards your very own SPOC today.