Trends

Will chatbots take over the service desk in 10 years? What’s the buzz about digital transformation? And what do terms like RPA and AITSM mean? Take a closer look at the trends that shape the future of service management.

The cybersecurity risks of remote working

Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.

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Why customers expect more from services and what it means for your IT department

Customer expectations of IT services are at an all-time high. And they’re only increasing. Read this blog to find out why.

A look at the service desk of the future

The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.

Top 5 ITSM market trends for 2022

Discover the top 5 ITSM market trends for 2022, from employee experience in a hybrid workplace and automation to process hacking.

Top 5 Service Management trends for 2021

Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.

26 IT service management terms – from ABC to XLA

What do terms like RPA and SIAM mean? And how can they benefit service delivery? We collected a list of today’s most relevant IT service management terms.

The top 5 ITSM trends for 2020

How will ITSM change this year? We collected the 5 most relevant ITSM trends 2020 that will change service management.

The 5 IT service management trends for 2019

What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? 5 ITSM trends from A.I. to ESM.

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A look at the service desk of the future

The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.

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Find out why we prefer Playmobil over Lego, the humble beginnings of our CEO and why we don’t mind saying no – even to potential customers. And more!