Will chatbots take over the service desk in 10 years? What’s the buzz about digital transformation? And what do terms like RPA and AITSM mean? Take a closer look at the trends that shape the future of service management.
Is your IT team in need of a mindset shift? 3 signs it’s time for a change
If you’re clinging to an outdated way of working, the first thing that needs to change is your mindset. Here are a few signs your IT team needs a mindset shift.Read more
March 23, 2023
3 ways to adapt your IT services to meet rising customer expectations
Customers expect more and more from your services. Use these 3 ways to adapt your IT services to keep up with rising customer expectations.
April 4, 2022
Why customers expect more from services and what it means for your IT department
Customer expectations of IT services are at an all-time high. And they’re only increasing. Read this blog to find out why.
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January 27, 2022
Corporate Social Responsibility at TOPdesk: How we’re going to do better in 2022
Read about TOPdesk’s socially responsible resolutions. Discover what we’re doing to become more sustainable, community-minded, and inclusive in 2022.
June 15, 2023
The 4 biggest IT challenges in education and how to tackle them
Helping thousands of students and faculty members with their IT requests is no easy feat, especially during those hectic back-to-school periods. Here are a few of the biggest IT challenges in education – and how you can tackle them.
May 31, 2022
Why you should use ITIL as a framework – not a set of rules
ITIL is a framework, not a rigid set of rules. Find out why you should be flexible about ITIL and other frameworks.