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Trends
Will chatbots take over the service desk in 10 years? What’s the buzz about digital transformation? And what do terms like RPA and AITSM mean? Take a closer look at the trends that shape the future of service management.
The cybersecurity risks of remote working
Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.
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April 4, 2022
Why customers expect more from services and what it means for your IT department
Customer expectations of IT services are at an all-time high. And they’re only increasing. Read this blog to find out why.
February 10, 2022
A look at the service desk of the future
The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.
December 22, 2021
Top 5 ITSM market trends for 2022
Discover the top 5 ITSM market trends for 2022, from employee experience in a hybrid workplace and automation to process hacking.
December 17, 2020
Top 5 Service Management trends for 2021
Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.
January 9, 2020
26 IT service management terms – from ABC to XLA
What do terms like RPA and SIAM mean? And how can they benefit service delivery? We collected a list of today’s most relevant IT service management terms.
December 5, 2019
The top 5 ITSM trends for 2020
How will ITSM change this year? We collected the 5 most relevant ITSM trends 2020 that will change service management.
January 3, 2019
The 5 IT service management trends for 2019
What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? 5 ITSM trends from A.I. to ESM.
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October 22, 2020
What the perfect shared services manager looks like
What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.
February 10, 2022
A look at the service desk of the future
The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.
February 3, 2022
10 things you might not know about TOPdesk
Find out why we prefer Playmobil over Lego, the humble beginnings of our CEO and why we don’t mind saying no – even to potential customers. And more!