Will chatbots take over the service desk in 10 years? What’s the buzz about digital transformation? And what do terms like RPA and AITSM mean? Take a closer look at the trends that shape the future of service management.

Is your IT team in need of a mindset shift? 3 signs it’s time for a change

If you’re clinging to an outdated way of working, the first thing that needs to change is your mindset. Here are a few signs your IT team needs a mindset shift.

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3 ways to adapt your IT services to meet rising customer expectations

Customers expect more and more from your services. Use these 3 ways to adapt your IT services to keep up with rising customer expectations.

Looking back at our top ITSM blogs of 2022

It’s official. 2022 has been and gone, which means it’s time for a roundup of our top ITSM blogs of the year. Here’s what you’ve been reading, learning, and talking about in the past year.

Why customers expect more from services and what it means for your IT department

Customer expectations of IT services are at an all-time high. And they’re only increasing. Read this blog to find out why.

A look at the service desk of the future

The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.

Top 5 ITSM market trends for 2022

Discover the top 5 ITSM market trends for 2022, from employee experience in a hybrid workplace and automation to process…

Top 5 Service Management trends for 2021

Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.

26 IT service management terms – from ABC to XLA

What do terms like RPA and SIAM mean? And how can they benefit service delivery? We collected a list of today’s most relevant IT service management terms.

The top 5 ITSM trends for 2020

How will ITSM change this year? We collected the 5 most relevant ITSM trends 2020 that will change service management.

The 5 IT service management trends for 2019

What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? 5 ITSM trends from A.I. to ESM.

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The 4 biggest IT challenges in education and how to tackle them

Helping thousands of students and faculty members with their IT requests is no easy feat, especially during those hectic back-to-school periods. Here are a few of the biggest IT challenges in education – and how you can tackle them.

Why you should use ITIL as a framework – not a set of rules

ITIL is a framework, not a rigid set of rules. Find out why you should be flexible about ITIL and other frameworks.