<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=42246&amp;fmt=gif">

Stay up to date

Knowledge Management

The benefits of knowledge management for your service desk
By Joost Wapenaar on March 5, 2020

Getting knowledge management right has never been easy. You know that in the long run, recording the knowledge of your service desk could help your team work more efficiently. But it...

Continue Reading

Knowledge Management

Increase ROI on your knowledge management initiatives
By TOPdesk on September 5, 2019

Knowledge management. It sounds promising and it actually is, provided that you do it right. But how do you do knowledge management right? In this video, Steve Brand reveals the secrets...

Continue Reading

Knowledge Management

What does Shift Left mean for ITSM?
By Hannah Price on August 1, 2019

Shift Left as a trend keeps on growing in the industry, and as a company focused on service excellence and end user empowerment, we couldn't be happier. But why is Shift Left still...

Continue Reading

Knowledge Management

How to implement KCS in 6 steps: Training & Coaching
By Joost Wapenaar on July 11, 2019

Getting Knowledge Management right has always been tricky. It’s always important, but never urgent. Knowledge Centered Service (KCS)* has lowered the threshold for getting started with...

Continue Reading

Knowledge Management

How to implement KCS in 6 steps – and get measurable results
By Joost Wapenaar on June 27, 2019

Getting Knowledge Management right has always been tricky. It’s always important, but never urgent. Knowledge Centered Service (KCS)* has lowered the threshold for getting started with...

Continue Reading

Knowledge Management

Overcoming Knowledge Management Challenges
By Hannah Price on March 26, 2019

Whether you are just looking to start the process of better knowledge sharing in your organisation, or if you already have a Knowledge Base you'd like to make better use of, one of the...

Continue Reading

Knowledge Management

Knowledge Management Best Practices
By Hannah Price on February 5, 2019

We strongly believe that Knowledge Sharing is the way to go for the modern Service Desk. Instead of reinventing the wheel with every call, you should be using the collective knowledge of...

Continue Reading

Knowledge Management

[Video] What is Knowledge Centered Service?
By Colin Bassant on October 25, 2018

In this video series, we explain an ITSM concept in about 45 seconds. This week: KCS, a.k.a. Knowledge Centered Service. What is it? And how does it help you do your work better?

Continue Reading

Knowledge Management

[Video] What is Shift Left and how does it work?
By Hannah Price on September 13, 2018

 In this video series, we explain an ITSM concept in about 60 seconds. This week, we focus on Shift Left. What is it? And how does it help you improve your service delivery?

Continue Reading

Knowledge Management

5 Vital Knowledge Base KPIs for better Self-Service
By Vincent Bode Bakker on April 19, 2018

Knowledge Management is a never-ending process; continuous development in your organisation means the knowledge base must be constantly updated with new information. It's important to...

Continue Reading