What key metrics do you keep track of? When almost any interaction with your Service Department can be monitored, it's important to be able to pull out the right data for the right...
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What key metrics do you keep track of? When almost any interaction with your Service Department can be monitored, it's important to be able to pull out the right data for the right...
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Have you ever considered creating performance indicators to manage your service desk? The answer is probably "yes”. But what if I asked if you actually have created these indicators? I’m...
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More and more organizations are becoming aware of the necessity of internal customer satisfaction surveys for improving services. Some organizations gauge this every year, others...
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You always want to know more about what your customers think of you. However, a problem we often face when trying to measure customer satisfaction is a hesitation to act: we spend so...
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