A lot of the time a lot of numbers get in the way of what we actually want to get to: the key takeaways. Simplify your reports by focusing on the key stuff that really matters. It will...
Continue ReadingA lot of the time a lot of numbers get in the way of what we actually want to get to: the key takeaways. Simplify your reports by focusing on the key stuff that really matters. It will...
Continue ReadingWhat key metrics do you keep track of? When almost any interaction with your Service Department can be monitored, it's important to be able to pull out the right data for the right...
Continue ReadingHave you ever considered creating performance indicators to manage your service desk? The answer is probably "yes”. But what if I asked if you actually have created these indicators? I’m...
Continue ReadingMore and more organizations are becoming aware of the necessity of internal customer satisfaction surveys for improving services. Some organizations gauge this every year, others...
Continue ReadingYou always want to know more about what your customers think of you. However, a problem we often face when trying to measure customer satisfaction is a hesitation to act: we spend so...
Continue Reading