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Processes

We’re live! Now what? The importance of good functional management
By Ad Huige on February 9, 2017

Launching a new application is always a celebration for the project team. But the success of the application is partly determined after the implementation. During this follow-up, the...

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Processes

10 tips to improve your Service Desk
By Martin Beijering on February 2, 2017

We’ve all been there: something goes wrong and you need the service desk to solve the problem. Many service desks still face challenges when trying to give customers the best possible...

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Processes

Avoiding 3 common pitfalls when selecting a new Service Management System
By Ramon van Leeuwen on January 24, 2017

Choosing a new service management tool can be a difficult task. There are many (internal) stakeholders, lots of requirements from all of them - and often there are as many different...

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Processes

What to consider when considering outsourcing your services
By Renske van der Heide on January 19, 2017

“Outsourcing services can save costs” is a well-known argument, but is it true? There can still be a lot of hidden costs and you might introduce new challenges for your organization....

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Processes

Top tips for improving your IT service desk
By Vawns Murphy on September 15, 2016

One of the things I got asked about most as a consultant was around ensuring that ITSM projects delivered real, tangible benefits to the rest of the business. Sometimes value can take...

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Processes

Outsourcing your IT support services
By TOPdesk on August 25, 2016

More and more organizations are outsourcing their services. This is routine for facilities organizations, but may take some getting used to for IT organizations. However, they also have...

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Processes

Producing Frequent High Quality Updates
By Petra Kooiman on July 28, 2016

Since fall 2015 we have been updating SaaS environments regularly, providing small improvements in every update. These regular updates contain features and bug fixes we want to deliver...

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Processes

TOPdesk's Four Flavors of Continuous Deployment
By Jeroen Boks on July 26, 2016

Recently I’ve explained how we are adopting the concepts of continuous deployment at TOPdesk. We do this to be able to deliver new solutions faster and at the same time lower the impact...

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Processes

From Compact Disk to Continuous Deployment
By Jeroen Boks on July 20, 2016

Dating back to the years that software was shipped on CDs, many companies still deliver updates in a yearly or half-yearly release cycles. In a rapidly changing world, we want to be able...

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