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Self Service

[Infographic] 5 self-service tips, based on input from 120+ IT experts
By Colin Bassant on January 10, 2019

We asked IT experts from all around the globe about the state of their self-service. Our survey included questions such as: Through which channels do you receive most of your requests?...

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Self Service

This should be your #1 priority when merging service desks
By Sarah Bilton on December 20, 2018

Are you about to merge two or more service desks? Perhaps due to a merger of companies, or a centralization within your organization? The key to shaping the various teams into one...

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Self Service

[Video] What is a service catalogue?
By Sumit De on November 22, 2018

In this video series, we explain an ITSM concept in about 60 seconds. This week: the service catalogue. What is it? And how does it help you to do your work better?

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Self Service

How to successfully promote your Self-Service Portal
By Ron van Haasteren on June 14, 2018

So you're just about to launch a Self-Service Portal. That should be the perfect solution to help your service department improve the customer experience and lower costs at the same...

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Self Service

4 steps to boosting Self-Service uptake [Case Study]
By Jeroen Janssen on May 16, 2018

One of my recent consultancy projects was working with London School of Hygiene & Tropical Medicine (LSHTM), increasing Self-Service portal uptake. And did we!? Within the first three...

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Self Service

Self-Service and automation - some common questions answered
By Hannah Price on April 12, 2018

As probably everyone knows by now, there's been an ever-growing interest in Self-Service and automation the last few years. And that's great! It has a ton of benefits for Service Desk....

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Self Service

Building a great Self-Service Portal in 5 steps
By Jeroen Janssen on November 15, 2017

Making the most of Self-Service will save you work in the long run, but also requires a bit of work to get going. To get the most out of it, you need to design the portal for your...

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Self Service

4 steps to a more user-friendly Self-Service Portal
By Sumit De on October 13, 2017

We're pretty passionate about Self Service, which also means we like when it's done right. One of the most common questions we get as consultants is how to ensure users actually use the...

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Self Service

3 IT Self-Service Portal Best Practices
By George Cox on April 27, 2017

Nowadays most of your customers expect you to have some sort of portal where they find answers to their problems, and get in touch with support when they need to. A portal is essential...

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Self Service

What to keep in mind when implementing Self-Service
By George Cox on March 9, 2017

Self-service and Shift Left are some of the phrases you will hear the most in the modern Service Management industry. The gist of it is to provide your end users with more knowledge to...

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