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Self Service

4 steps to boosting Self-Service uptake [Case Study]
By Jeroen Janssen on May 16, 2018

One of my recent consultancy projects was working with London School of Hygiene & Tropical Medicine (LSHTM), increasing Self-Service portal uptake. And did we!? Within the first three...

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Self Service

Building a great Self-Service Portal in 5 steps
By Jeroen Janssen on November 15, 2017

Making the most of Self-Service will save you work in the long run, but also requires a bit of work to get going. To get the most out of it, you need to design the portal for your...

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Self Service

4 steps to a more user-friendly Self Service Portal
By Sumit De on October 13, 2017

We're pretty passionate about Self Service, which also means we like when it's done right. One of the most common questions we get as consultants is how to ensure users actually use the...

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Self Service

3 IT Self-Service Portal Best Practices
By George Cox on April 27, 2017

Nowadays most of your customers expect you to have some sort of portal where they find answers to their problems, and get in touch with support when they need to. A portal is essential...

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Self Service

What to keep in mind when implementing Self-Service
By George Cox on March 9, 2017

Self-service and Shift Left are some of the phrases you will hear the most in the modern Service Management industry. The gist of it is to provide your end users with more knowledge to...

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Self Service

5 things that make a good Service Catalogue
By Milou Snaterse on February 14, 2017

When compiling the online service catalogue, there is a lot you need to take into account in order to manage expectations correctly. Remember that you are working with people, and people...

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Self Service

Practicing what we preach - how we implemented Shift Left
By Joost Wapenaar on January 26, 2017

  Shift left is a bit of our mantra at TOPdesk, so why would we not follow our own advice and share knowledge as much as possible? Our own support department here receives around 5,000...

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Self Service

Making your IT Service Catalogue customer centric
By Ron van Haasteren on January 17, 2017

For many IT teams, a service catalogue is a common first step to take in order to go beyond being a simple ‘break-fix’ service desk.

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