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Self Service

3 IT Self-Service Portal Best Practices
By George Cox on April 27, 2017

Nowadays most of your customers expect you to have some sort of portal where they find answers to their problems, and get in touch with support when they need to. A portal is essential...

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Self Service

What to keep in mind when implementing Self-Service
By George Cox on March 9, 2017

Self-service and Shift Left are some of the phrases you will hear the most in the modern Service Management industry. The gist of it is to provide your end users with more knowledge to...

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Self Service

5 things that make a good Service Catalogue
By Milou Snaterse on February 14, 2017

When compiling the online service catalogue, there is a lot you need to take into account in order to manage expectations correctly. Remember that you are working with people, and people...

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Self Service

Making your IT Service Catalogue customer centric
By Ron van Haasteren on January 17, 2017

For many IT teams, a service catalogue is a common first step to take in order to go beyond being a simple ‘break-fix’ service desk.

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