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Self Service

5 things that make a good Service Catalogue
By Milou Snaterse on February 14, 2017

When compiling the online service catalogue, there is a lot you need to take into account in order to manage expectations correctly. Remember that you are working with people, and people...

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Self Service

Making your IT Service Catalogue customer centric
By Ron van Haasteren on January 17, 2017

For many IT teams, a service catalogue is a common first step to take in order to go beyond being a simple ‘break-fix’ service desk.

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