Service Culture

Bluetooth speakers, power banks, gift vouchers that let you decide what to buy: proven ideas for practical gifts to suit virtually everyone. But is ‘practical’ really what you’re looking...

Service Culture

Self-service, Shift Left and AI free up time that your service desk staff can use to focus on important and recurring problems. Given that these are the problems that have the greatest...

Service Culture

No two days on the service desk are the same. One moment you’re sitting there twiddling your thumbs and the next you’re inundated with requests from colleagues. And, just when you...

Service Culture

Summer’s over, the first day of school has come and gone. Your own school days might be over, but are you eager to learn something new this fall? Then what better time to read some...

Service Culture

The modern office. What does it look like? Do you still have a dedicated workplace or can you take your laptop and sit wherever you choose? Do you even go to an office at all? Perhaps...

Service Culture

Personality tests. Some swear by them, convinced that they improve team performance. Others consider them a complete waste of time. So, are personality tests worthwhile? And can they...

Service Culture

Why do so many people hate their jobs? And why do others go to work with a spring in their step? Disgruntled employees tend to complain about the same things: their boss ignores their...

Service Culture

Have your service desk employees hit the top of their learning curve? And don't you want all these talented service desk employees to leave for another employer? Then help them find a...

Service Culture

It happens. Your best database specialist decides to leave. Or the one service desk employee all your customers love. How do you respond? Are you happy for them? Or disappointed? How you...

Service Culture

Hiring the right people is essential for creating a successful organization. But how do you hire the right people? When recruiting new colleagues, it’s essential to focus on their...