Service Culture

We know life at the service desk can get tricky at times. With so many incoming requests, it can make you feel like pulling your hair out.   IT professionals crave easy fixes and...

Service Culture

Sesame Street's 50th season finale aired on 11 July! Children in more than 150 countries all over the world have grown up with the lovable residents of Sesame Street. Did you know the...

Service Culture

Successful organizational culture. When I say it, one company automatically comes to mind: Google. Everyone would love to play games at their headquarters all day, right? But is that all...

Service Culture

Life at your service desk can be hectic – your employees are always busy putting out fires, and service desk stress is real. With a few improvements, you can make your service desk...

Service Culture

Bluetooth speakers, power banks, gift vouchers that let you decide what to buy: proven ideas for practical gifts to suit virtually everyone. But is ‘practical’ really what you’re looking...

Service Culture

Self-service, Shift Left and AI free up time that your service desk staff can use to focus on important and recurring problems. Given that these are the problems that have the greatest...

Service Culture

No two days on the service desk are the same. One moment you’re sitting there twiddling your thumbs and the next you’re inundated with requests from colleagues. And, just when you...

Service Culture

Summer’s over, the first day of school has come and gone. Your own school days might be over, but are you eager to learn something new this fall? Then what better time to read some...

Service Culture

The modern office. What does it look like? Do you still have a dedicated workplace or can you take your laptop and sit wherever you choose? Do you even go to an office at all? Perhaps...

Service Culture

Personality tests. Some swear by them, convinced that they improve team performance. Others consider them a complete waste of time. So, are personality tests worthwhile? And can they...