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13 June 2017

How to handle onboarding of new employees across IT, HR and FM

Are all new employees in your organization ready for work right away? Do they have everything they need for their job, such as a desk, entry pass and login account? How can your department work with others to make sure they do?

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18 April 2017

Simple steps towards sharing processes

During the process of making the procedures of various supporting departments uniform, one department often takes the lead. In this article I will explore whether it is better to search for a shared procedure derived from the overarching agreement between the departments: supplying services to the same customers.

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13 April 2017

5 ways to collaborate across service departments and improve your services

 

Shared Service Management is an important development in the collaboration between an organization’s supporting services and it offers many advantages for the organization and the end user. Here are a few how-to's for sharing services in an easy way.

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23 March 2017

Small steps: collaborate better across service departments

According to a report by SDI and TOPdesk, 90 per cent of organizations have more than one service desk and 55 per cent are planning for shared service management. There are a lot of things to consider when moving toward a true shared service management as you do not want to get into the pitfall of creating integration spaghetti. Think big, start small is a good takeaway to consider.

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12 January 2017

More reasons for shared services: the Google effect

 

Supporting departments within organizations have traditionally focused on managing and continually improving their own services. However, end users are becoming more and more critical and demanding of services supplied by HR, FM and IT departments. Part of this is because they now can find out many problems themselves through search engines. How do we combat this? One answer is in Shared Service Management.

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16 December 2016

How to implement Shared Services for HR, IT and FM

Supporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of services supplied by HR, facilities and IT departments. This is why it is time for the supporting departments to combine their strengths to meet the business’ high expectations in the future. It is time for enterprise service management.

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13 December 2016

Why today's trends require collaboration across service departments

Supporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of services supplied by HR, facilities and IT departments. This is why it is time for the supporting departments to combine their strengths to meet the business’ high expectations in the future. It is time for shared service management.

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13 December 2016

4 steps towards Enterprise Service Management

How frustrating is it to have five different questions and having to choose from five different service desks? Yet this is the kind of service structure many organizations use today. More and more organizations are taking steps towards increased collaboration with other service departments. The Shared Service Management model explains the growth phases we have observed in the market, along with the results of said phases.

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2 August 2016

Eight Reasons for Continuous Deployment

The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins. And with it comes the option for rapid and safe Continuous Deployment – a step we’re committing to even more with the latest version of TOPdesk. Here are the reasons to be excited about what will happen next.

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28 July 2016

Producing Frequent High Quality Updates

Since fall 2015 we have been updating SaaS environments regularly, providing small improvements in every update. These regular updates contain features and bug fixes we want to deliver to our customers as soon as they are available. To achieve these frequent high quality updates we had to create a new way of working.

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