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Shared Service Management

[Video] What is Shared Service Management?
By Nancy Van Elsacker Louisnord on October 4, 2018

In this video series, we explain an ITSM concept in about 60 seconds. This week, we cheated a little bit: we needed 76 seconds to explain Shared Service Management (SSM). What is it? And...

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Shared Service Management

How Enterprise Service Management improves the user experience
By Martijn Poll on May 31, 2018

Did you ever notice how many questions a new employee has in their first few months? How can I submit my declarations? Who do I have to request a phone from? Et cetera. Of course you...

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Shared Service Management

Simple steps towards sharing processes
By Martijn Meeder on April 18, 2017

During the process of making the procedures of various supporting departments uniform, one department often takes the lead. In this article I will explore whether it is better to search...

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Shared Service Management

5 ways to collaborate across service departments and improve your services
By Robbert Petterson on April 13, 2017

Shared Service Management is an important development in the collaboration between an organization’s supporting services and it offers many advantages for the organization and the end...

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Shared Service Management

Small steps: collaborate better across service departments
By Nancy Van Elsacker Louisnord on March 23, 2017

According to a report by SDI and TOPdesk, 90 per cent of organizations have more than one service desk and 55 per cent are planning for shared service management. There are a lot of...

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Shared Service Management

More reasons for shared services: the Google effect
By Jordi Recasens on January 12, 2017

Supporting departments within organizations have traditionally focused on managing and continually improving their own services. However, end users are becoming more and more critical...

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Shared Service Management

How to implement Shared Services for HR, IT and FM
By Nancy Van Elsacker Louisnord on December 16, 2016

Supporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of...

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Shared Service Management

Why today's trends require collaboration across service departments
By Nancy Van Elsacker Louisnord on December 13, 2016

Supporting departments within organizations have traditionally focused on managing and improving their own services. However, end users are becoming more critical and demanding of...

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Shared Service Management

4 steps towards Enterprise Service Management
By Annemarie Wolfrat on December 13, 2016

How frustrating is it to have five different questions and having to choose from five different service desks? Yet this is the kind of service structure many organizations use today. More...

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Shared Service Management

Eight Reasons for Continuous Deployment
By Charlie Palmer on August 2, 2016

The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins. And with it comes the option for rapid and safe...

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