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28 July 2017

Best Practice Knowledge Management Step-by-Step

We strongly believe that Knowledge Sharing is the way to go for the modern Service Desk. Instead of reinventing the wheel with every call, you should be using the collective knowledge of the Service Desk to solve calls faster, with proper use of Knowledge Management.

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9 March 2017

The problems with Shifting Left

Shift Left is one of the phrases you will hear the most right now in the industry (along with KCS, Shared Service Management and more). The gist of it is to provide your end users with more knowledge to solve problems themselves. And that's great - but don't leave them alone!

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