Uncategorized

Tales from the service desk: 9 hilarious IT support requests

From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.

Read more
Employees at work with KCS

How to implement KCS in 6 steps: Training & Coaching

Got your KCS system set up? KCS is more than just a process. Get your teams ready to make KCS successful in your organization. Preparation is everything.

...

Read more
Employee onboarding in action

3 reasons for a good employee onboarding

Not prioritizing a good employee onboarding is a missed opportunity. These are three reasons why onboarding matters.

...

Read more

You might also be interested in

Why you should use ITIL as a framework – not a set of rules

ITIL is a framework, not a rigid set of rules. Find out why you should be flexible about ITIL and other frameworks.

...

Read more

Employee engagement and customer experience: a perfect match

Digitalization is no longer a novelty. Nancy Rademaker reveals why employee engagement and customer experience go hand in hand with digital transformation.

...

Read more
Change process

Why your change process is too slow – and how to fix it

The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.

...

Read more