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Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.
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How to implement KCS in 6 steps: Training & Coaching
Got your KCS system set up? KCS is more than just a process. Get your teams ready to make KCS successful in your organization. Preparation is everything.
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3 reasons for a good employee onboarding
Not prioritizing a good employee onboarding is a missed opportunity. These are three reasons why onboarding matters.
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Why you should use ITIL as a framework – not a set of rules
ITIL is a framework, not a rigid set of rules. Find out why you should be flexible about ITIL and other frameworks.
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Employee engagement and customer experience: a perfect match
Digitalization is no longer a novelty. Nancy Rademaker reveals why employee engagement and customer experience go hand in hand with digital transformation.
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Why your change process is too slow – and how to fix it
The change process can be long and tedious, slowing down your organization. Time to reinvent your CAB. Here’s how.
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