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Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.
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July 11, 2019
How to implement KCS in 6 steps: Training & Coaching
Got your KCS system set up? KCS is more than just a process. Get your teams ready to make KCS successful in your organization. Preparation is everything.
February 1, 2018
3 reasons for a good employee onboarding
Not prioritizing a good employee onboarding is a missed opportunity. These are three reasons why onboarding matters.
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July 5, 2022
The cybersecurity risks of remote working
Hybrid working has changed the face of IT security. Read this blog to learn more about the cybersecurity risks of remote working.
April 21, 2022
Self-service – some common questions answered
Self-service is a hot topic. And no wonder: it has great benefits for IT service desks. But will self-service take away work from the IT team? What kind of work does self-service create? And how does self-service affect IT professionals’ job satisfaction and customer experience? Let’s find out.
June 25, 2020
How to manage panic at your service desk
What causes panic at your service desk? We share 4 scenarios that send your service desk’s panic levels through the roof – and look at possible solutions.