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Tales from the service desk: 9 hilarious IT support requests
From users drowning laptops in coffee, to the one who “deleted” the internet, every IT professional has a funny request story. Here are 9 of our favourites.
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July 11, 2019
How to implement KCS in 6 steps: Training & Coaching
Got your KCS system set up? KCS is more than just a process. Get your teams ready to make KCS successful in your organization. Preparation is everything.
February 1, 2018
3 reasons for a good employee onboarding
Not prioritizing a good employee onboarding is a missed opportunity. These are three reasons why onboarding matters.
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June 18, 2020
Why a single point of contact (SPOC) is important
Doug Tedder explains why having a single point of contact (SPOC) is so important for ESM. Discover which 7 steps to take towards your very own SPOC today.
May 28, 2020
5 SLA best practices for better business outcomes
Discover how to make your Service Level Agreements actually work with industry expert Stephen Mann’s five SLA best practices.
August 6, 2020
How to simplify your change management process
Change management processes can be overly complicated at times. Find out how to simplify your change management process and make it easier for everyone.