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Customer Experience

What is Workforce Enablement?

By Sumit De on April, 12 2018

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Sumit De

Head of Consultancy UK

Research shows happy employees lead to happy customers. And happy customers lead to increased revenue. So how do you keep your fellow employees happy?

Since everyone now works on the go - using their own apps and devices - one approach is to ask how you can best enable them to keep doing that.

Instead of focusing on meeting SLAs and implementing ITIL processes, focus has shifted towards increasing employee satisfaction. But really, hasn't it always been the focus? Perhaps we got over-involved in our processes and let them get in the way of the results that matter?

It's time we moved on. And we think that means it's high time for focusing on Workforce Enablement. And we made a video to help explain the concept:

 

Read more about Workforce Enablement over here, and download our Workforce Enablement toolkit (version 1) to get inspired to better empower your customers.

Check out our Workforce Enablement toolkit

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