Artificial Intelligence in service management 101
AI: it’s been quite the buzzword lately, but what will it actually do for your services? Is it really that great, or is it just another hype that will fizzle out as quickly as it came up?
Arvind Ganga, AI expert at TOPdesk, has some answers for you. First of all, AI for service management is more than just a hype. Not convinced or just want to know more? Get a cup of your favourite drink, sit back and let Arvind walk you through the future of service management with AI.
What can chatbots do for your service desk?
Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.
How AI makes service desk customers more self-sufficient
How self-sufficient are your service desk customers? In this blog post, we explain 3 ways in which AI can help make your customers more self-sufficient.