Changes in IT: a peek into the future
The world is changing fast, and companies have to keep up. Why are some companies so much better at embracing the digital era than others? Peter Hinssen has the answer. So watch the video below to find out the right approach to IT in less than 3 minutes.
KCS: reduce IT call volume and service desk workload
How can you reduce the number of incoming calls and the average duration of the calls you do receive? Knowledge management is the answer.
Self-service and automation – some common questions answered
There’s been an ever-growing interest in self-service and automation the last few years. And that’s great! It has a ton of benefits for service desks. But some questions still arise: does it create new work? Will it take away my work? Find out the answers in this blog.