Is technology outpacing people?
We all know technology is changing faster than you can say ‘outdated.’ But what does that mean for the people working with that technology? Clearly, a changing world requires a changing skill set. Richard van Hooijdonk says nobody can keep up. Not on their own, anyway. We need to work together across borders, and across generations. That’s how people keep up with tech. Watch the video below to see what the trend watcher and futurist has to say.
Self-service and automation – some common questions answered
There’s been an ever-growing interest in self-service and automation the last few years. And that’s great! It has a ton of benefits for service desks. But some questions still arise: does it create new work? Will it take away my work? Find out the answers in this blog.
Why the digital workforce won’t take over the service desk
A digital workforce is a collection of “software robots” that support and augment the work humans do. Robots can be faster and more efficient. But the digital workforce at the service desk won’t replace service desk staff any time soon. Here’s why.