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8 January 2019

Maintenance 19 01 1289 on US1 hosting location hosting infrastructure

Maintenance 19 01 1289
on US1 hosting location hosting infrastructure
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24 December 2018

Maintenance 18 12 5609 on UK1 hosting location hosting infrastructure

Maintenance 18 12 5609
on UK1 hosting location hosting infrastructure
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20 December 2018

RESOLVED: Problem uploading files in US datacenter

RESOLVED: Problem uploading files in US datacenter
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11 December 2018

Maintenance 18 12 2899 on UK1 hosting location network infrastructure

Maintenance 18 12 2899
on UK1 hosting location network infrastructure
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5 December 2018

Maintenance 18 12 1224 Dropping support for TLS v1.0 and v1.1 on TOPdesk SaaS

December 5, 2018 11:39:58 AM CET
As part of our continuous efforts to keep our customer's data safe, we are going to drop support for TLS v1.0 and v1.1 on Tuesday, January 15th, 2019.

TLS is the encryption protocol used when contacting HTTPS websites. Versions 1.0 and 1.1 are no longer considered safe. To prevent possible downgrade attacks for all our customers, these outdated protocols will be disabled for all our hosted environments.

Recent operating systems, browsers and tools support TLS v1.2 or the recently released TLS v1.3. These will therefore not be affected by this change. Outdated operating systems and browsers might lack support for this and will not be able to access TOPdesk SaaS anymore.

This change does not require action from most of our customers, provided up-to-date operating systems, browsers and tools are used. When in doubt, please review your compatibility.

Our monitoring system do register some traffic (< 0.5%) still using these older protocols. We cannot trace this to individual users. This could include browsers on old phones, automated scripts or security tooling.

If you are concerned this change affects your operations, please verify all your software is up-to-date and supports TLS v1.2 or higher.

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4 December 2018

Maintenance 18 12 907 on NL3 hosting location

Maintenance 18 12 907
on NL3 hosting location
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3 December 2018

RESOLVED: SaaS disruption - short interuption on NL3 datacenter

RESOLVED: SaaS disruption - short interuption on NL3 datacenter
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29 October 2018

Maintenance 18 10 7320 on UK1 hosting location network infrastructure

Maintenance 18 10 7320
on UK1 hosting location network infrastructure
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