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13 March 2019

RESOLVED: SaaS disruption slowness in NL3 datacenter

This problem has been marked as resolved at March 13, 2019 at 10:19:59 AM CET.

Original post
March 13, 2019 at 10:10:25 AM CET
We are currently experiencing problems on our NL3 hosting locations. As a result your TOPdesk environment may be slow or unavailable.
We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.


Update(s):
March 13, 2019 at 10:19:50 AM CET
There was an issue on one of the servers hosting our authentication service for the NL3 datacenter. Our failover systems took longer than expected to resolve the issue, resulting in noticable delays for customers. The issue has now been resolved, but we're still investigating why there was a delay in the failover system and how this can be prevented in the future.