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9 April 2019

RESOLVED: Loss of external availability

This problem has been marked as resolved at April 9, 2019 at 4:04:57 PM CEST.

Original post
April 9, 2019 at 3:31:47 PM CEST
We are currently experiencing problems on one of our hosting locations. As a result your TOPdesk environment may not be available.
We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.


Update(s):
April 9, 2019 at 4:04:47 PM CEST
The status page for Cloudflare (used for DDOS protection) shows traffic to their Amsterdam location was re-routed. This caused a short disruption while accessing environments hosted in the Netherlands. TOPdesk will evaluate this disruption with the supplier, and update this page when more information is available.

April 9, 2019 at 3:38:03 PM CEST
Our monitoring system detected a problem with the external availability of several TOPdesk SaaS environments. The issue appears to have already resolved itself. TOPdesk is investigating the situation.