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14 May 2019

RESOLVED: SaaS Disruption unable to reach TOPdesk SaaS from Brazil

This problem has been marked as resolved at May 14, 2019 at 7:23:10 PM CEST.

Original post
May 14, 2019 at 4:24:03 PM CEST
We are currently experiencing problems with the availability of TOPdesk SaaS Environments from Brazil. As a result your TOPdesk environment may appear unavailable.
We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.


Update(s):
May 14, 2019 at 7:21:59 PM CEST
We've checked the trouble with our supplier and apparently it is fixed. If you are still experiencing this issue don't hesitate to contact our support.

May 14, 2019 at 4:50:47 PM CEST
Traffic in the Atlanta datacenter is also re-routed, so customers from the United States may also experience connectivity issues. For all details, please see https://www.cloudflarestatus.com/incidents/d13tr9267zkl

May 14, 2019 at 4:36:58 PM CEST
The connectivity issues in Brasil are caused by a disruption at our Content Delivery Network Supplier (Cloudflare). For more information and live updates, see https://www.cloudflarestatus.com/incidents/d13tr9267zkl