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TOPdesk SaaS team

Recent posts by

TOPdesk SaaS team

17 June 2019

Status page updated

Our status page has been updated to a new format. You can still find it at http://status.topdesk.com/ .

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14 June 2019

Maintenance 19 06 2952 on NL2 network infrastructure

Maintenance 19 06 2952
on NL2 network infrastructure
Open this post to read more.

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29 May 2019

RESOLVED: SaaS disruption several environments unavailble

This problem has been marked as resolved at May 29, 2019 at 2:01:03 PM CEST.

Original post
May 29, 2019 at 8:55:58 AM CEST
We are currently experiencing problems on one of our hosting locations. As a result your TOPdesk environment may not be available.
We are aware of the problem and working on a solution.

Our apologies for the inconvenience. We aim to update this status blog at least every 30 minutes until the issue has been resolved.

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17 May 2019

Maintenance on NL3 hosting location networking equipment

May 17, 2019 at 11:26:54 AM CEST
Our hosting partner will be performing maintenance on the networking equipment in our NL3 Hosting location between 18:00 and 20:00 CEST on the 19th of May 2019. This maintenance is done to mitigate a discovered security vulnerability in embedded firmware on several hardware components. 

During this maintenance we expect a 30 minute window where packet loss might occur and affect the availability of TOPdesk environments. TOPdesk Engineers will monitor the progress of the maintenance and investigate any disruption in environment availability.

To see in which hosting location your TOPdesk environment is running, please visit the hosting information page on our Extranet.

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14 May 2019

RESOLVED: SaaS Disruption unable to reach TOPdesk SaaS from Brazil

RESOLVED: SaaS Disruption unable to reach TOPdesk SaaS from Brazil
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9 May 2019

Emergency maintenance 19 05 2176 on NL2 datacenter core switches

May 8, 2019 at 2:59:55 PM CEST
We are performing emergency maintenance on the core switches in the NL2 datacenter between 20:00 and 20:30 CEST tonight (09 May 2019).

This maintenance will cause a disruption of several minutes in the availability of your TOPdesk environment. Engineers will be on standby during this maintenance to fix any issues that may occur.

To see in which datacenter your TOPdesk environment is hosted, please visit the hosting information page on our Extranet.

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3 May 2019

New certification: SOC2

Every year TOPdesk SaaS services are audited by an independent external auditor to verify if our SaaS management systems are adequate for the desired goals, and check if procedures have been executed correctly. We have just renewed our certification.

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19 April 2019

Maintenance 19 04 6090 on NL2 datacenter core routers

April 19, 2019 at 10:12:28 AM CEST
Our hosting provider has announced emergency maintenance on the core routers in the NL2 datacenter between midnight tonight and 01:00AM CEST Saturday.

This maintenance may cause short interruptions in the availability of your TOPdesk environment. TOPdesk servers will continue running, so no data will be lost.

To see in which datacenter your TOPdesk environment is hosted, please visit the hosting information page on our Extranet.

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