Every year TOPdesk SaaS services are audited by an independent external auditor to verify if our SaaS management systems are adequate for the desired goals, and check if procedures have been executed correctly. We have just renewed our certification.
New this year is that we have changed from ISAE 3000 to the more (internationally) recognized SOC 2 audit format. SOC 2 is more frequently requested by customers, and is more in line with TOPdesks international growth. The lay-out of the audit report has also been improved with this change.
The audit report focuses on the control aspects Security, Availability, and Privacy. Privacy is a new topic in the audit report. TOPdesk is one of the first companies in the Netherlands to have included Privacy compliancy in their SOC 2 audit, proving TOPdesk can be implemented in a GDPR compliant setting.
More information about a GDPR compliant implementation of TOPdesk can be found in our Knowledge base, on our Blog, or by requesting a GDPR compliancy check for your environment or organisation via your account manager.
For more information regarding our SaaS hosting and certification, see our SaaS information website.
Should you wish to receive a copy of the audit report, please contact your account manager.