A customer journey consists of all the experiences your customers have with your service desk or department. Such a journey may be full of obstacles or challenges. But that’s OK: it’s the perfect starting point to improve your services. Step into your customer’s shoes with customer journey mapping and find out how they experience your services – and which improvements to make.
Defining and mapping customer journey touch points
Want to know the secret to improving your customer experience? Find out how customer journey mapping and customer journey touch points can help you.
10 steps to map a customer journey for your service desk
Improve your customer experience by mapping out customer journeys to give you an idea of how your customer percieves your service delivery.
Mapping Customer Journeys for a better user experience
You can no longer hide behind KPIs on the technical performance of your services. And SLAs don’t cut it anymore. It’s all about customer experience.
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