Onboarding

Do you have a new colleague on board? Wow them with a top-notch onboarding process. Onboarding is a joint effort for service departments, so HR, FM, and IT have to get together to welcome new colleagues to the organization in style.

10 onboarding ideas for new employees

A good onboarding is essential for making new colleagues feel at home. These are 10 onboarding ideas you can apply in your organization.

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Employee creating a workflow in 2 hours

Creating an onboarding workflow in 2 hours

Are you looking to improve your onboarding process? In this post, I’ll explain how to work together to set up an onboarding workflow in just two hours.

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Employee onboarding in action

3 reasons for a good employee onboarding

Not prioritizing a good employee onboarding is a missed opportunity. These are three reasons why onboarding matters.

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Starting a change management process

Improving your employee onboarding process

Learn how to improve your employee onboarding process. The key is good collaboration between different service departments.

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Employee onboarding in action

Onboarding new employees

Is a new employee in your organization ready for work right away? How do you make sure he is?

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Find out where you stand with the TOPdesk Maturity Model

Transform the service departments in your organization into business partners and add continuous value with the TOPdesk Service Excellence Maturity Model.

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How to say no: 4 steps for handling service requests

One of the hardest things for service desk staff is saying no to requests. But it’s necessary. How can you say no and still leave your customer satisfied?

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ITIL Service Lifecycle

What happened to the ITIL service lifecycle in ITIL 4?

Spoiler alert: the ITIL service lifecycle is gone in ITIL 4. But don’t worry: it isn’t dead and you can still use it. Find out what your three options are.

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