Agile Service Management

Want to increase the flexibility and speed of your service delivery? Agile Service Management is the answer. Applying the agile mindset to service management allows you to respond more quickly to the needs of your customers and takes your service delivery to the next level.

Agile ITSM and scrum: how do they work together?

Scrum and agile are hot topics. But how does agile ITSM work? And how can you apply scrum to your IT team?

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Lean service management

Lean Service Management: the solution to time wastage

Lean is all about optimizing customer value delivery and making processes as efficient as possible. How can Lean help you improve your service management?

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Working agile at IT department

Agile service desk? Forget about Scrum, start using Kanban

Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.

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Customer Satisfaction Surveys

ITSM Trends: How Bimodal IT helps your organization

Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.

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Working together in an agile way

Agile Change Management in practice

We’re continuing our exploration into Agile Service Management – to find ways you can make your Service Desk operations more speedy and less rigid. Let’s continue by exploring Agile Change Management. How does it work in practice?

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Working agile with post-its

Agile Change Management – is it viable?

Traditional Change management can be long-winded and rigid. How do you make your change management process more agile? In this post in our agile blog series, we’ll discuss agile Change Management and a more agile approach to change requests?

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Working agile at IT department

7 things to avoid when applying agile to ITSM

You can approach agile transformations in two ways: top-down and bottom-up. A bottom-up approach means the team takes initiative, often in IT, to implement a more agile way of working with a single team.

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Agile in an office environment

5 Questions about Agile Service Management answered

Do you have questions about moving to more Agile Service Management, and the implications of doing so? Consultant Bas Blanken – author of our Agile Service Management E-book and several blog posts on the topic – shares his wisdom in this video.

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IT Department working agile

This is how your IT department reacts to an agile transition

Introducing an agile way of working means a culture shift at your IT department. What reactions can you expect from your IT employees?

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Group of Service Management experts creating an agile incident management process

A more Agile Incident Management process

Every step in your incident management process needs to contribute to how quickly an incident is processed. Does a step not contribute to your goal? Remove it.

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Working agile with post-its

Agile service management in practice? 6 examples

Agile service management doesn’t provide you with extensive process descriptions you can implement in detail. Agile is a philosophy for how to set up your work.

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Agile Service Management

Agile service management: the end of ITIL?

Is it possible to pair agile service management and ITIL? We’ve compared the 4 basic values of agile with ITIL and came to a not so obvious conclusion.

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IT Department working agile

Applying Agile Service Management at your service desk

There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?

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Go green or go home: Earth Day projects for your service teams

Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.

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The benefits of knowledge management for your service desk

What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.

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ITIL problem management: can ITIL 4 finally fix the problem?

Many organizations only use ITIL problem management tools and techniques in a reactive way – usually in response to a major incident. And that’s a problem.

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