Agile Service Management
Want to increase the flexibility and speed of your service delivery? Agile Service Management is the answer. Applying the agile mindset to service management allows you to respond more quickly to the needs of your customers and takes your service delivery to the next level.
Lean Service Management: the solution to time wastage
Lean is all about optimizing customer value delivery and making processes as efficient as possible. How can Lean help you improve your service management?
Agile service desk? Forget about Scrum, start using Kanban
Introducing Scrum is often too rigorous a tool for improving the service delivery of your agile service desk. Instead, try Kanban.
ITSM Trends: How Bimodal IT helps your organization
Agile is used more and more in other departments as well, including the world of IT. Still, the question at many organizations remains: how? How do we combine Agile with how we’ve been working for years? Bimodal IT is the answer.
5 Questions about Agile Service Management answered
Do you have questions about moving to more Agile Service Management, and the implications of doing so? Consultant Bas Blanken – author of our Agile Service Management E-book and several blog posts on the topic – shares his wisdom in this video.
This is how your IT department reacts to an agile transition
Introducing an agile way of working means a culture shift at your IT department. What reactions can you expect from your IT employees?
Applying Agile Service Management at your service desk
There’s a lot of talk about agile. But does agile service management work? Or is the word simply meant to make service management sound cooler?
You might also be interested in
Go green or go home: Earth Day projects for your service teams
Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.
The benefits of knowledge management for your service desk
What are the benefits of knowledge management for your service desk? Read why you should invest in KCS and calculate how much time it’ll save.
ITIL problem management: can ITIL 4 finally fix the problem?
Many organizations only use ITIL problem management tools and techniques in a reactive way – usually in response to a major incident. And that’s a problem.