Which skills do you need at the service desk? How do personality tests improve team collaboration? And what’s the secret to keeping your service desk employees happy? Service culture ranges from the shared values and beliefs of an organization to the way employees interact with each other – all of which influence your service delivery.
Which Sesame Street character at the service desk are you?
Which Sesame Street character at the service desk are you? Take the quiz to find out and download our Microsoft Teams background for your next video call.
The secret ingredients of successful organizational culture
Find out the secret ingredients of successful organizational culture that’ll make your employees thrive.
Go green or go home: Earth Day projects for your service teams
Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.
Utrecht University: Enterprise Service Management case
An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.
Inspiration for the festive season? 7 original gift ideas!
Make the most of Cyber Monday and surprise your employees with original festive season gifts. By doing a bit extra you’ll reap double benefits. Read this blog for 7 tips!
The major factor that makes a good service desk employee
Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?
Service Desk Bingo: How many squares can you cross off?
We’ve designed a Service Desk Bingo card that contains a number of common scenarios. How quickly can your team chalk up a full house?
System administrators: the #SUPERHEROES of your organization
What’s your sysadmin superpower? Do you solve every problem, are you the protector, the geek or a legend? Test it with our system administrator quiz!
9 soft skills that are indispensable for your IT department
Soft skills are indispensable for your IT department. Do you want to convey technical knowledge in an understandable way? These are the 9 skills to master!
Improve team collaboration using personality tests
Are personality tests worthwhile? And can they promote teamwork on your service desk? Our conclusion: they are useful, but not the be-all and end-all.
It’s Geek Pride Day! 10 traits that give away our own geek factor
Did you know May 25 is Geek Pride Day? People use this day to acknowledge their geekiness and spread it to other people. In the spirit of Geek Pride, we’ve decided to share 10 things geeky about TOPdesk.
Help your service desk employees find new challenges
Are you helping your employees find a new challenge within the company? If your service desk employees have grown, there’s a good chance that they will go to another employer. Don’t want your talents to leave? Help them to find a new challenge.
4 things Game of Thrones teaches us about customer experience
Game of Thrones is coming to its 8th and final season. Now before we get all teary-eyed and find out who ends up on the Iron Throne, we’d like to share 4 insight that the series’ characters impart about customer service that you can use at your service desk.
Retaining your talent by waving them goodbye
It happens. Your best database specialist decides to leave. Or the one service desk employee all your customers love. How do you respond? Are you happy for them? Or disappointed? How you respond makes all the difference for your success in managing and retaining talent in your organization.
Creating your team: do you choose personality over skills?
When creating your team, do you choose personality over skills? Hiring the right people is essential for creating a successful organization. But how do you hire the right people? When recruiting new colleagues, it’s essential to focus on their personality, not just their skills.
10 funniest calls from TOPdesk employees to their IT colleagues
We understand that IT managers get a lot of questions because we get them too. Below are some of our favorite funny questions from our own employees.
What is Workforce Enablement and how does it work?
Since everyone now works on the go – using their own apps and devices – one approach is to ask how you can best enable them to keep doing that.
4 steps to a Customer-focused Service Desk culture
See how to make your Service team more customer focused by taking four quick steps towards a more customer focused culture.
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What is swarming? And how does it benefit your IT support?
What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.