Simply put, the term Shared Services means consolidating various business operations into a single organization-wide support entity. There are many benefits of Shared Services, including – but not limited to – easier service accessibility, greater service consistency, and better employee experience. Most importantly, Shared Services allow your organization to build its service and support capabilities around customer wants and needs.
What the perfect shared services manager looks like
What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.Read more
A shared services model – the next evolution of ESM
How do you implement a shared services model? Learn how to make the most of the benefits of Enterprise Service Management (ESM).
How Enterprise Service Management improves the user experience
With so many counters your customers don’t always understand where to request which service. Enterprise Service Management improves the user experience.
You might also be interested in
Employee engagement and customer experience: a perfect match
Digitalization is no longer a novelty. Nancy Rademaker reveals why employee engagement and customer experience go hand in hand with digital transformation.
What IT organizations can learn from service failure at airports
Your service desk likely won’t be affected by snow storms or a pilots’ strike. But you can still learn from self service failure in the airline industry.