Shared Services

Simply put, the term Shared Services means consolidating various business operations into a single organization-wide support entity. There are many benefits of Shared Services, including – but not limited to – easier service accessibility, greater service consistency, and better employee experience. Most importantly, Shared Services allow your organization to build its service and support capabilities around customer wants and needs.

What the perfect shared services manager looks like

What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.

Read more

How to improve collaboration between departments

Industry expert Doug Tedder explains how to improve collaboration between departments and takes away the main barriers.

...

Read more
Shared services in action

A shared services model – the next evolution of ESM

How do you implement a shared services model? Learn how to make the most of the benefits of Enterprise Service Management (ESM).

...

Read more

Why a single point of contact (SPOC) is important

Doug Tedder explains why having a single point of contact (SPOC) is so important for ESM. Discover which 7 steps to take towards your very own SPOC today.

...

Read more
Shared services in action

What is shared services?

Shared services is a cooperation between supporting departments. Learn what is shared services and how it improves your service delivery in 60 seconds.

...

Read more
Enterprise service management

How Enterprise Service Management improves the user experience

With so many counters your customers don’t always understand where to request which service. Enterprise Service Management improves the user experience.

...

Read more
Service level agreements

Simple steps towards sharing processes

Isn’t it better to search for a shared procedure derived from the overarching agreement between the departments: supplying services to the same customers?

...

Read more
Collaboration between departments

5 ways to improve interdepartmental collaboration

Shared Service Management is a great development in interdepartmental collaboration between supporting departments. This is how to start sharing services.

...

Read more
Taking giant steps with ESM

The value of shared services: the Google effect

Customers become more demanding of services supplied by HR, FM and IT departments. The Google Effect teaches us a lesson in the value of shared services.

...

Read more
Enterprise service management

How to implement a Shared Services Center

To meet the demands of the future, supporting departments need to combine their strengths. This is how to implement a shared services center.

...

Read more

You might also be interested in

Practical use of VeriSM

4 customer satisfaction KPIs for your service desk

Your service desk is customer-oriented, but your KPI is the number of processed calls. Sounds familiar? Here’s 4 customer satisfaction KPIs to track.

...

Read more
Customer experience

10 methods of obtaining customer feedback

Want to know how your customers really feel about your services? Ask them! Use these 10 methods of obtaining customer feedback to find out.

...

Read more
Working in a green environment

Go green or go home: Earth Day projects for your service teams

Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.

...

Read more