From (chat)bots to predictive analytics, intelligent triggers, and AI assistants like Amelia – Artificial Intelligence (AI) is here to stay. By leveraging AI, service desk employees can spend their time doing what they do best: using their expertise where it’s actually needed.
What can chatbots do for your service desk?
Do your service desk employees perceive chatbots as a threat? Put their minds at rest. Chatbots don’t work under their own steam, but rather in collaboration with people. Keen to learn more? Frank Smit, Chief Innovation Officer at our partner OBI4wan, explains what chatbots are and which processes you can (and cannot) utilize them for.
How AI makes service desk customers more self-sufficient
How self-sufficient are your service desk customers? In this blog post, we explain 3 ways in which AI can help make your customers more self-sufficient.
Augmented Intelligence for a smarter service desk
Augmented Intelligence is part of Artificial Intelligence. Augmented Intelligence focuses on software that thinks along with people and can take over small repetitive tasks. Are you worried that AI will take over the world? No need. AI is there to help you.
How will AI and Machine learning change service management?
Artificial Intelligence – AI – is a popular topic at service management events. It’s exciting and full of promise for a brighter future. But what are the advantages of AI? How will AI help you improve your service management? Geoffrey Simpson, expert and Product Owner at TOPdesk answers these questions.
You might also be interested in
Using Cialdini’s 7 principles on your self service portal
How do you win customers over to use your self service portal? We’re applying Robert Cialdini’s principles of persuasion to this challenge.
Office social distancing with Enterprise Service Management
Once you get to return to the office, service departments are key in accommodating office social distancing. Use these tips to make the return go smoothly.
Go green or go home: Earth Day projects for your service teams
Curious how your service teams can help save the earth? We share 6 tips for Earth Day projects that’ll help your organization go green.