ITIL is the most widely used ITSM framework that offers best practices for delivering IT services to your customers. While ITIL has its foundations in the IT world, its principles can also easily be used outside of it, within Facilities or HR departments, for example.
What happened to the ITIL service lifecycle in ITIL 4?
Spoiler alert: the ITIL service lifecycle is gone in ITIL 4. But don’t worry: it isn’t dead and you can still use it. Find out what your three options are.Read more
ITIL 4: the new service management bible?
Last week saw the publication of the first part of ITIL 4: ITIL Foundation. This long read answers all your burning questions. Such as: What’s new in ITIL 4? And does the new ITIL version help you adapt to developments such as agile and DevOps?
ITIL 4 is coming. What is it, and is it still relevant?
ITIL 4 has been launched. What will be changing? And is ITIL still relevant or not? We asked Bas Blanken, service management consultant & agile expert.
You might also be interested in
Utrecht University: Enterprise Service Management case
An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.