Security

Data breaches, ransomware, hackers, liabilities, risks, compliance issues – just a few things that keep IT departments up all night. With effective and reliable workplace security, you can avoid all of these things – and the expenses that come with them.

What is shadow IT? Answers to 5 frequently asked questions

What is shadow IT? Read the answers to 5 frequently asked questions about shadow IT and find out how to manage shadow IT in your organization.

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How to maintain security when employees work remotely

Struggling to balance security and employee experience? Check out our comprehensive guide on how to maintain security when employees work remotely.

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Airport Self service principles applied in IT

What IT organizations can learn from service failure at airports

Your service desk likely won’t be affected by snow storms or a pilots’ strike. But you can still learn from self service failure in the airline industry.

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Halloween monster breaking and entering the office

Halloween: 5 IT security nightmares to keep you up all night

It’s October again. It’s time for Halloween, so it’s the season to be scared. It’s probably not a coincidence that October is also Cyber Security Awareness Month, because if there’s one thing that keeps IT departments everywhere up at night, it’s security breaches. Here are five common cyber security fears

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Office social distancing with Enterprise Service Management

Once you get to return to the office, service departments are key in accommodating office social distancing. Use these tips to make the return go smoothly.

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Implementing a knowledge base

KCS: reduce IT call volume and service desk workload

How can you reduce the number of incoming calls and the average duration of the calls you do receive? Knowledge management is the answer.

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Shared Services Manager

What the perfect shared services manager looks like

What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities and ideal traits of a shared services manager.

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