Service Automation

What’s the next step after self-service? Service automation: delivering a service in a completely automated manner, without any interference of the service desk at all. Goodbye long wait times; hello lower costs, happier end users, and more time for innovation.

Self-service and automation – some common questions answered

There’s been an ever-growing interest in self-service and automation the last few years. And that’s great! It has a ton of benefits for service desks. But some questions still arise: does it create new work? Will it take away my work? Find out the answers in this blog.

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Richard van Hooijdonk says a changing world requires a changing skill set

Is technology outpacing people?

Trendwatcher and futurist Richard van Hooijdonk thinks technology is changing faster than people keep up. Watch the video for his solution.

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Digital workforce at work

Why the digital workforce won’t take over the service desk

A digital workforce is a collection of “software robots” that support and augment the work humans do. Robots can be faster and more efficient. But the digital workforce at the service desk won’t replace service desk staff any time soon. Here’s why.

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Change management process

Eight Reasons for Continuous Deployment

The SaaS revolution has been a liberation for companies: anyone can have access to software without the need for local database admins.

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Generating Service Desk Reports

TOPdesk’s Four Flavors of Continuous Deployment

In this post I’ll explain how we are going to keep you up to date and make sure that you will not be caught by surprise.

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Quick way of keeping software up to date

From Compact Disk to Continuous Deployment

Over next year, we will improve our delivery pipeline one step at a time. This will eventually result in weekly release moments.

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Utrecht University: Enterprise Service Management case

An Enterprise Service Management case in action: how Utrecht University embarked on their very own ESM journey – and what good it did them.

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ITSM trends of the year 2021

Top 5 Service Management trends for 2021

Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.

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What is swarming? And how does it benefit your IT support?

What is swarming? Find out how it compares to the traditional three-tiered support model and why it’s more about culture than structure.

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