Trends

Will chatbots take over the service desk in 10 years? What’s the buzz about digital transformation? And what do terms like RPA and AITSM mean? Take a closer look at the trends that shape the future of service management.

Top 5 Service Management trends for 2021

Wondering what the top 5 service management trends will be in 2021? If so, look no further. Check out this blog to find out our expert predictions.

Read more

A look at the service desk of the future

The service desk as we know it won’t exist anymore in 2030. But what will it look like instead? Let’s take a look at the service desk of the future.

...

Read more

26 IT service management terms – from ABC to XLA

What do terms like RPA and SIAM mean? And how can they benefit service delivery? We collected a list of today’s most relevant IT service management terms.

...

Read more
Service level agreements

The top 5 ITSM trends for 2020

How will ITSM change this year? We collected the 5 most relevant ITSM trends 2020 that will change service management.

...

Read more
ITSM trends

The 5 IT service management trends for 2019

What will happen in the ITSM world this year? Which new trends will pop up? And how will current trends develop? 5 ITSM trends from A.I. to ESM.

...

Read more

You might also be interested in

ITIL Service Lifecycle

What happened to the ITIL service lifecycle in ITIL 4?

Spoiler alert: the ITIL service lifecycle is gone in ITIL 4. But don’t worry: it isn’t dead and you can still use it. Find out what your three options are.

...

Read more
Merging service desks

The major factor that makes a good service desk employee

Intrinsic motivation is the major factor that makes a good service desk employee. But how do you select team members based on this character trait?

...

Read more

Say goodbye to service desk stress

How can you say goodbye to service desk stress? Our 5 tips help you add value to your organization while making your employees happier at the same time.

...

Read more