New advances in automation and Artificial Intelligence (AI) offer novel opportunities to improve service desk efficiency and customer satisfaction. So what’s TOPdesk’s vision when it comes to automation and AI? Where do we see the potential in using AI for service management? And what applications will we invest in throughout the years to come? In this post, I’ll share our vision on how automation and AI will shape service management, the impact that they will have on our product, and how you’ll benefit.