Bas Blanken

Recent posts by

Bas Blanken, Service Management Consultant & Agile expert

28 August 2018

Notes in the TOPdesk Kanban Board

In January, you were first introduced to the Kanban Board for Call Management. With this board, you’re able to visualize workloads for Lean and Agile teams. Now it’s time to take your agile process a step further with Notes. Notes are flexible tasks you use separately or in combination with calls already on the Kanban Board. Notes make the Kanban Board even more suitable for various types of teams. Read on to see how different teams can use the board!

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4 May 2018

Get to know the new Asset Management

Managing your IT assets is a difficult challenge. To keep your CMDB up to date, you constantly need to make sure all phones handed out from the service desk are registered, that employees don’t move devices without informing you and that implemented changes actually result in updates to configuration items. You don’t want all this effort to be in vain. Read on to find out how you’re able to use TOPdesk’s new Asset Management to manage your CMDB.

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