Boróka Béres

Recent posts by

Boróka Béres, Product Owner

27 May 2020

Accessibility improvements for the Self-Service Portal

As guides to service excellence, we believe it's important to practice what we preach. It goes against our beliefs to exclude groups from access to services due to disabilities or other reasonsThat’s why TOPdesk is committed to ensuring digital accessibility for people with disabilities. How? By improving the user experience for everyone, and applying relevant accessibility standards where needed. 

Read More

1 May 2020

Automatic call assignment

One of the charms of service automation is that it automates tasks that are simple, repetitive, and often pretty boring. TOPdesk’s new Automatic call assignment feature helps you automate a part of your incident management process, freeing up your team’s time for more interesting work.

Read More