Chris Kuijper

Recent posts by

Chris Kuijper, Product manager with a focus on the Managed Service Provider

20 October 2017

Numbers and reports, the hunt for bottlenecks!

 

Are your customers satisfied with your service? Do you feel like you can improve customer satisfaction, but don't know where to start? With the first version of the out-of-the-box duration report, you look into how long it takes requests to progress to a specific stage. Try reviewing the cycle times of your customers' requests. Read on to find out how the new report helps you in reviewing your customers' requests to identify bottlenecks.

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