AI and Service Management
AI is hot. If you’ve visited any tech conferences recently, you’ll have noticed that all hosts talk about Artificial Intelligence in one way or another. The use cases presented by big technology vendors also spark the imagination. I’m sure you’ve seen the self-driving cars, Google’s DeepMind winning at Go and Virtual assistants making appointments for you by calling your hairdresser. However, as with any trend, the dust will have to settle before we can start distinguishing where AI can add real value. Many companies are still testing the water: experimenting and investigating applications without fully committing. So, what will the AI trend bring to the service management field and TOPdesk?