Esther de Winter

Recent posts by

Esther de Winter, Product Manager

24 March 2020

TOPdesk Product Vision & Strategy

Read this post in German

In this blog, I will explain what you can expect from the TOPdesk product in the upcoming years. You can also watch the recording of the Product Vision & Strategy webinar (or click here for the Dutch version) to learn about our vision and strategy in more detail. 

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1 June 2018

Going the extra mile: improving customer satisfaction with duration reports

Do you want to improve your customer satisfaction, but are you unsure where to start? Are you not meeting the response time agreements you have with your customers but is it unclear why? You can now use the duration distribution report to gain a deeper understanding of the life cycle of a request in your organization. Identify the potential bottlenecks in your organization by reviewing how long requests stay on a certain status or operator group, and gain more control over your processes.

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