You’ve been able to use incident management on the Kanban board for some time now. Many of you asked for change management to be added – and we’ve listened! After two months in a staged roll-out, and a lot of valuable user feedback, simple changes and change activities are now available on the Kanban board in Labs – and will be available in all SaaS environments at the start of Q3. Now you can easily collaborate to find the right balance between your reactive (incident) and proactive (change) work.
22 January 2020
Our Kanban board helps organizations combine the flexibility and transparency of Agile methodologies with the structure of the ITIL Incident Management process. Now, we’re gradually introducing Change Management processes to the Kanban board.
21 October 2019
At TOPdesk we’re hard at work laying the foundations for the future of our software. One of the steps we’re taking is developing Tasks and Workflows, initially as an alternative to and later as a replacement for our existing modules.
10 October 2019
Will the Collaboration Platform support other modules than incident management? Can Share and Subscribe also be made available for changes? Can API functionality available for calls also be made available for other modules? More broadly: when will we enable cross-module overviews and BI reporting? These are some of the many questions I and my colleagues in the Product Management team receive on a daily basis.
28 November 2018
When you want to standardize your service delivery in TOPdesk, you have several options with Call Management. Standard solutions help you quickly solve calls with templates, and partial calls help you to split up calls and assign the various parts to different people. But until recently it wasn't possible to create a template containing assignable subtasks; to do so you needed the templates in Change Management.
23 January 2018
You might think it's a conundrum. While Agile is becoming a more popular method of working, TOPdesk is built around the ITIL framework. Are Agile and ITIL incompatible? We don't think so. In fact, the Agile mindset is becoming increasingly relevant to IT service management. How are we making TOPdesk more suitable for Agile ways of working? Read on to find out how the new Kanban Board is a step in this direction.