When you want to standardize your service delivery in TOPdesk, you have several options with Call Management. Standard solutions help you quickly solve calls with templates, and partial calls help you to split up calls and assign the various parts to different people. But until recently it wasn't possible to create a template containing assignable subtasks; to do so you needed the templates in Change Management.
28 November 2018
23 January 2018
You might think it's a conundrum. While Agile is becoming a more popular method of working, TOPdesk is built around the ITIL framework. Are Agile and ITIL incompatible? We don't think so. In fact, the Agile mindset is becoming increasingly relevant to IT service management. How are we making TOPdesk more suitable for Agile ways of working? Read on to find out how the new Kanban Board is a step in this direction.