Disruptions in your services often affect multiple persons. And when callers have raised a ticket about a broad issue, they might want to keep colleagues in the loop. For users who share the same job, passing on information on filed requests is sometimes even considered part of their work.
12 September 2018
20 December 2017
Editor's note: this post has been updated in May 2018.
How do you stay up to date on tasks when you’re awaiting a reaction from a supplier or caller? Especially when you're the one maintaining contact with the caller, you don't want to miss out on changes in the issue's processing.