Meta de Best

Recent posts by

Meta de Best, Technical Product Consultant at TOPdesk

22 January 2018

Filters FAQ: better understanding your environment

 

Even if you are only working in TOPdesk with a few operators, you've most likely heard of filters. With filters, you are able to organize and restrict which cards are visible to operators. Filters can be a bit tricky to understand at first but are quite logical when you know how they work.  To help you on your way to know the ins and outs of filters, here are some of the most Frequently Asked Questions.

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24 November 2017

Can I have your attention? Working with attentions in cards

 

Are you looking for a way to show a bit of extra information about a caller? Use attentions to give your operators a simple heads up while they are working on a card, like when the caller is available or if they have particular needs.

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28 July 2017

Keeping track of card changes: investigating a card's history

 

When there is more than one person working on a card, you want to keep track of changes. When an action is added to a card it is often clear who edited the card. But what about other changes? There are a couple of places where you can look for information about the card’s history.

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27 June 2017

Set up flexible opening hours per call

 

Do you strive to provide perfect services? Don’t leave your customer stranded in front of a closed door. Record the opening hours of your service desk on a service window card in TOPdesk. This way, you create a service window in which calls are processed. When you indicate a duration in a call, TOPdesk takes this service window into account when determining the target date.

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13 June 2017

Find your answers via the extranet

 

The knowledge base on TOPdesk Extranet has lots of knowledge items about the frequent topics. In fact, we add new items every day. Here you can find answers to:

  • technical questions
  • functional questions
  • set-up questions

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