Niels Uiterwaal

Recent posts by

Niels Uiterwaal, Product Owner at TOPdesk

20 December 2018

Easy access to your knowledge base

Editor's note: this post was updated in January 2019.

Applies to: Enterprise on SaaS (Labs feature) 

TOPdesk strongly emphasizes the importance of empowering your users. To put it differently, to shift left left. Especially when your organization serves a large user base, as it is the case with public services and universities, you immensely benefit from self-reliant users who find answers and solutions without the help of a service desk. The key for service organizations to successfully live this concept is to offer information about services as accessible as possible.

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