Tom Knippenberg

Recent posts by

Tom Knippenberg, Product Manager at TOPdesk

11 July 2018

Loading external asset information in TOPdesk

Have you ever been faced with the challenge to make sure your organization has an up-to-date CMDB? It's not always easy, that's for sure. And do you even need to record all information in your CMDB?

Traditionally we see companies trying to mirror a vendor's website for example, to have everything at hand. With TOPdesk's web content widget you load up any information from the internet into your asset card. Check out a few examples below for showing vendor information, visualizing your asset on Google Maps or having real-time insights into the monitoring of your server.

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20 February 2018

TOPdesk reporting in Power BI

 

Reporting is key when striving for service excellence. At TOPdesk we see a lot of customers wanting to go the extra mile. We want to enable you to get more out of TOPdesk's data, so let us introduce a new feature to you.

In short: we've recently released our OData feed - an API to get data from TOPdesk in a format suitable for various business intelligence tools, such as Microsoft Power BI.

In this blog, I'll show you what you can achieve with the free version of Power BI.

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6 October 2017

Integrating with Action Sequences

 

With the number of applications at your organization growing, information gets scattered. As such, stable integrations are becoming increasingly important. And since many people continuously get the latest version of TOPdesk from the cloud, we can no longer rely on version-specific scripts as a solution.

Our new Action Sequences offer just the combination of stability and flexibility that you are looking for. Customize your own future-proof sequence of HTTP requests and use them to interact with JSON-based REST APIs. This way you can achieve exactly what you want without the need for complex bespoke scripting.

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