Tom Knippenberg

Recent posts by

Tom Knippenberg, Product Manager at TOPdesk

22 July 2019

Quarterly product overview Q2 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features or click on a timestamp below to go directly to a certain topic in the recording. Below you'll find links to additional information regarding the features, as well as information for a number of features not covered in the webinar.

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22 July 2019

Branch filters in Asset Management

When using Asset Management to register assets for different branches or sites, you tend to want to limit visibility of those assets to a specific set of operators. Now that your active branch filters apply to Asset Management, you can do exactly that.

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16 July 2019

Train your operators with TOPdesk e-learning

Having well-trained operators manning your service desk is often key if you want to deliver great services. But who doesn't recognize the situation where senior employees are to busy firefighting to invest in a structural solution?

With the TOPdesk e-learning courses for operators, we take some of this stress away from you. Your personnel can start training all by themselves whenever it suits them.

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12 April 2019

Quarterly product overview Q1 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features or click on a timestamp below to go directly to a certain topic in the recording. Below you'll find links to additional information regarding the features, as well as information for a number of features not covered in the webinar.

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4 February 2019

Permissions per asset type

The most often requested feature so far for Asset Management has just been released: permissions per asset type. Using Asset Management across multiple departments will be a lot easier now that you're able to limit access to certain asset types!

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31 October 2018

Importing made easy

Imports and integrations... if those words made you flinch, I can assure you you're not the only one. There is often a certain degree of complexity involved where you need assistance and that just feels costly and not self-reliant.

No more! TOPdesk has introduced a new importing wizard that guides you through all the different steps, from selecting a source to mapping how data should end up in TOPdesk. Read on to see how you're able to easily set up your imports yourself!

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11 July 2018

Loading external asset information in TOPdesk

Have you ever been faced with the challenge to make sure your organization has an up-to-date CMDB? It's not always easy, that's for sure. And do you even need to record all information in your CMDB?

Traditionally we see companies trying to mirror a vendor's website for example, to have everything at hand. With TOPdesk's web content widget you load up any information from the internet into your asset card. Check out a few examples below for showing vendor information, visualizing your asset on Google Maps or having real-time insights into the monitoring of your server.

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20 February 2018

TOPdesk reporting in Power BI

 

Reporting is key when striving for service excellence. At TOPdesk we see a lot of customers wanting to go the extra mile. We want to enable you to get more out of TOPdesk's data, so let us introduce a new feature to you.

In short: we've recently released our OData feed - an API to get data from TOPdesk in a format suitable for various business intelligence tools, such as Microsoft Power BI.

In this blog, I'll show you what you can achieve with the free version of Power BI.

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6 October 2017

Integrating with Action Sequences

 

With the number of applications at your organization growing, information gets scattered. As such, stable integrations are becoming increasingly important. And since many people continuously get the latest version of TOPdesk from the cloud, we can no longer rely on version-specific scripts as a solution.

Our new Action Sequences offer just the combination of stability and flexibility that you are looking for. Customize your own future-proof sequence of HTTP requests and use them to interact with JSON-based REST APIs. This way you can achieve exactly what you want without the need for complex bespoke scripting.

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