21 October 2019

Introduction of Tasks to Checklists

At TOPdesk we’re hard at work laying the foundations for the future of our software. One of the steps we’re taking is developing Tasks and Workflows, initially as an alternative to and later as a replacement for our existing modules.

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14 October 2019

Sharing is caring

Disruptions regularly affect multiple people. To ease the initial kerfuffle, your users can now  share calls amongst their colleagues. When calls are shared with other users, people can be informed about a disruption before they even noticed it. Also, callers won't all log a call individually anymore, decreasing the workload at the service desk. And when two people show up at your service desk to report a problem together, you can record them both in one call.

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11 October 2019

Quarterly product overview Q3 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features. Below you'll find links to additional information regarding the features.

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10 October 2019

Future foundations of TOPdesk: Tasks & Workflows

Will the Collaboration Platform support other modules than incident management? Can Share and Subscribe also be made available for changes? Can API functionality available for calls also be made available for other modules? More broadly: when will we enable cross-module overviews and BI reporting? These are some of the many questions I and my colleagues in the Product Management team receive on a daily basis.

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4 October 2019

Case: using the ‘Sharing calls’ feature to authorize requests

As a TOPdesk customer, you regularly see new features we’ve added to our software. But how to make the best use of those features? Which problems could they help you solve?

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1 October 2019

Update about TOPdesk Mobile

 

It's been a while since you've last heard any update about TOPdesk Mobile. But development hasn't stopped. A small group of users have been trying out the current version, letting us know what they think and what can be improved. Read on to find out more about what you can expect.

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22 July 2019

Quarterly product overview Q2 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features or click on a timestamp below to go directly to a certain topic in the recording. Below you'll find links to additional information regarding the features, as well as information for a number of features not covered in the webinar.

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22 July 2019

Branch filters in Asset Management

When using Asset Management to register assets for different branches or sites, you tend to want to limit visibility of those assets to a specific set of operators. Now that your active branch filters apply to Asset Management, you can do exactly that.

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16 July 2019

Train your operators with TOPdesk e-learning

Having well-trained operators manning your service desk is often key if you want to deliver great services. But who doesn't recognize the situation where senior employees are to busy firefighting to invest in a structural solution?

With the TOPdesk e-learning courses for operators, we take some of this stress away from you. Your personnel can start training all by themselves whenever it suits them.

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10 July 2019

The quick-start guide to tackling Agile with the Kanban Board

Are you in doubt whether you are ready to start using the Kanban board? Do you think such a board is only for more mature or larger organizations? Or maybe you're just not sure where to get started. Below you'll find two examples of common tasks you easily register and track with the Kanban board, as well as the first step to take to get your team agile.

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