3 March 2020

How to increase your meeting room occupancy

How to achieve an excellent employee experience? By using all the possibilities smart building solutions offer. In a new blog series, I will highlight some solutions that will help you improve your employee experience. Today’s subject: how to improve your meeting room occupancy by getting rid of no-shows?

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21 February 2020

End-of-life TOPdesk Classic installation

Starting from TOPdesk 2020 Release 4, the "classic" method for installing TOPdesk On-Premises will no longer be available. From that moment on, the only way to install or update to a new TOPdesk version will be by deploying a Virtual Appliance.

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31 January 2020

Quarterly product overview January 2020

2020 has started, and we look back at what's been made available in the past three months and will become available in the next three months. Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, we discuss the highlights of the past quarter in-depth. Below you'll find links to additional information of the features covered.

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29 January 2020

How Accessibility impacts Service Management

Accessibility in the workplace is increasingly important. But what is it exactly? How does it impact service management? And what does TOPdesk do in this respect?

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22 January 2020

Detecting similar calls with the new Call Affiliation

When high impact issues have just arisen, they often hog a good share of the support team. Without being aware, the agents work on calls that can be traced back to one and the same cause. As soon as the support team realizes that there's actually a common underlying problem, the responsible agents can align their investigation.

Wouldn't it be nice if TOPdesk could help out here! If the tool crawled calls for possible connections between them?

This is where the new Call Affiliation, now available in TOPdesk Labs, takes up. With AI at its core, the feature is designed to help you detect related issues as soon as possible.

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22 January 2020

Adding changes to the Kanban Board

Our Kanban board helps organizations combine the flexibility and transparency of Agile methodologies with the structure of the ITIL Incident Management process. Now, we’re gradually introducing Change Management processes to the Kanban board.

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10 December 2019

2020 strategy: investing in faster delivery and customer experience

What can you expect from the TOPdesk product in 2020? In this blog I'll tell you what will be our focus for the coming year and why we chose these focus areas.

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21 October 2019

Introduction of Tasks to Checklists

At TOPdesk we’re hard at work laying the foundations for the future of our software. One of the steps we’re taking is developing Tasks and Workflows, initially as an alternative to and later as a replacement for our existing modules.

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14 October 2019

Sharing is caring

Disruptions regularly affect multiple people. To ease the initial kerfuffle, your users can now  share calls amongst their colleagues. When calls are shared with other users, people can be informed about a disruption before they even noticed it. Also, callers won't all log a call individually anymore, decreasing the workload at the service desk. And when two people show up at your service desk to report a problem together, you can record them both in one call.

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11 October 2019

Quarterly product overview Q3 2019

Keeping track of changes in a software as expansive as TOPdesk is difficult. How can you be sure you don't miss out on information crucial to your processes? Watch the recording of the product update webinar to find out about all the latest features!

In the webinar, I discuss the highlights of the past quarter in-depth. As such, I won't go into detail about the features in this blog. Watch the recording to find out more information about these features. Below you'll find links to additional information regarding the features.

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