The knowledge base on TOPdesk Extranet has lots of knowledge items about the frequent topics. In fact, we add new items every day. Here you can find answers to:
- technical questions
- functional questions
- set-up questions
You can also find information about:
- known errors
Check out the Extranet to quickly and easily find answers to a large part of your questions. Can’t find what you’re looking for? Then you can directly register an incident via the Extranet.
Adjusted design for branches or Self-Service Portal customers
From now on you can adjust the Self-Service Portal’s look and feel to match your customers’ or branches’ identity. Persons logging into the Self-Service Portal will see a familiar design. This lets you create a personalized look and feel for each customer, and make it recognizable for users.
Here’s how you use the Self-Service Portal designer:
- Go to Modules > Self-Service Portal > Self-Service Portal designer.
- Under ‘Designs for the Self-Service Portal’ you can create or rename a design, and set up a default design.
- Under ‘Adjust to’ you select the branch or customer for whom you want to make the design available.
- Adjust he design under ‘Logo’ and ‘Search’ and save.
When users log into the Self-Service Portal, they’ll now see the design that you set up for their branch or organization.
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